Catering Services


Catering Services Website Link

Catering services are made up of 2 main areas, patient catering and retail catering.

Patient catering is delivered using the Cook Chill method. This involves the majority of food being produced in a Central Production Unit at Solihull Hospital 4 days in advance of the menu day in question. The patient menu is based on a 2 week menu cycle and is based on ‘choice at point of service’ model, i.e. patients do not need to pre-order in advance. Once food is produced it is portioned into multi packs, delivered to each receiving unit at each of the 3 hospitals (Solihull, Good Hope, Heartlands).  Food is picked and packed at the receiving units on each site and is delivered via insulated boxes to each ward where it is re-heated in a regeneration oven (this is a fan assisted oven unit which also doubles as a serving unit).

Once re-heated, food is served by a Hostess at ward level onto plates and then taken to the patient by Nursing/Healthcare staff.

The Catering Department also operates a number of retails outlets at Good Hope, Solihull Hospitals and Heartlands in the form of two restaurants & 2 coffee shops and one restaurant and one coffee shop respectively. Retails outlets at Heartlands Hospital are operated by commercial providers and The Refectory is an in house staff restaurant.

Further information regarding Catering Services including special diets, cultural and religious menu’s can be found: Catering Information

Come Dine With Me Event March 2017 Heartlands Hospital

The Catering Department run ‘Come Dine With Me’ sessions every quarter at each hospital to allow visitors to sample the foods served at ward level. This gives visitors an opportunity to see the range and quality of the food served to patients and feedback is generally very positive.  Comments are fed back to the Chefs to improve recipes.

Next Come Dine With Me Sessions dates to be confirmed

Heartlands – End Unit
Useful Numbers/contacts:

Catering Manager:
Charlotte Brookes
T: 43567

Call backs: 40104
Ext: 43567
M: 07773193528
Supervisor: 42567

Heartlands Hospital Restaurants
The Refectory
Breakfast: Mon – Fri 8.00am – 11.30am
Lunch: Mon – Fri 12.00pm – 2.30pm

Evening 2.30pm to 18.00

Tel: 0121 424 2114

Starbucks Opening Times
Mon – Fri 7.00am – 7.30pm

Sat & Sun 09.00am – 15.00pm

Cafe One Hot Food
Breakfast: Mon – Fri 8.00am – 11.00am
Lunch: 12.00pm – 3.00pm

Cafe One Weekend Opening Times
Starbucks: 9.00am – 3.00pm
Breakfast: 9.00am – 11.00am
Lunch: 12.00pm – 2.00pm
(Credit Cards Accepted)

Marks and Spencer – Heartlands Main Entrance

Sandwiches, ready meals, soft drinks, snacks, meal deals

Mon – Friday 7.00 – 21.00

Sat & Sun 08.00 – 20.00

Good Hope – End Unit
Useful Numbers/contacts:

Catering Manager: Charlotte Brooks
T: 49576
Email Charlotte Brooks

Good Hope Restaurant Contacts:

Orchard Restaurant: 47766
Coffee Hub RSU: 49676
Coffee Hub A&E: 47825

Picking & Packing: 49549
Supervisor: 47548
Office: 47752

Coffee Hub RSU

Mon – Fri 8.00am – 18.45pm

Sat & Sun 9.30am – 16.30pm

Orchard Restaurant Good Hope

Mon – Fri 8.00am – 15.00pm                                                                                      Sat 8.00am – 12.00pm                                                                                              Sun 8.00am – 14.00pm

RVS Fothergill Good Hope Coffee Shop

Mon – Thurs 9.00am – 19.00pm

Friday 9.00am – 16.30pm

Sat 10.30am – 20.00pm

Sunday 13.00pm – 18.00pm

WH Smith Coffee Shop Good Hope Treatment Centre

Mon – Fri 08.30am – 17.30 pm

Solihull – End Unit
Useful Numbers/contacts:

Catering Manager Retail Lead:
Steve Stuhlfelder
T: 45441
Email Steven Stuhlfelder

Call backs: 45451
T: 45441
M: 07890528836
Supervisor: 44316

Solihull Restaurant Contacts:

Seasons Restaurant: 44428
Coffee Hub: 45337

Seasons Restaurant

Mon – Fri 08.00am – 14.30pm

Sat & Sun Closed

Coffee Hub Main Entrance

Mon – Fri 08.30am – 19.15pm

Sat 08.30am – 18.15pm

Sun 09.30am – 18.15pm

Solihull – Central Production Unit
Useful Numbers/contacts

Central Production Unit Manager:
Craig Holland
T: 45433
Email Craig Holland

CPU Office General enquiries: 45433
Quality Management Systems: 45430
T: 44431
M: 07972619967